Chillio Ltd can deliver almost every order in the timeframe offered however, in rare circumstances delays may occur. Should this arise, your order will be marked for urgent delivery and will be sent at the earliest possible availability.

Chillio Ltd is unable to provide compensation for late deliveries. Compensation will not be provided for consequential losses. If, for any reason, your order is returned to us (e.g., incorrect address), then Chillio Ltd will inform you immediately via email when the item is received. You will be given a choice as to whether the item is sent out again, or a refund will be processed. Please note, for items that are undelivered through fault of the customer (e.g., incorrect address), Chillio Ltd reserve the right to deduct our outwardly delivery cost from the refund total.

Goods cannot be returned following dispatch. If you receive faulty goods, you may have a right to return these goods and to ask us to replace them or get a

We are sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our Contact page or you can reach us via private message on Instagram or Facebook.

To help us get this fixed for you ASAP, when you first contact us please include the following information;
-Your name
-Contact detail
-Detail of the faulty goods

Return your package via the Post Office or an alternative logistics supplier, remembering to get proof of postage. Keep it safe in case you need to use this as evidence of your return. Please note: Returns sent are at the customers own cost and liability.

4. Keep your certificate of postage safe as you will need this as your proof of return.

Chillio Ltd takes the privacy of its users and customers extremely serious and takes upmost care with user and customer information. Our “privacy policy” outlines how your personal information is collected, and maintained as part of the terms and conditions of our website Chillio reserves the right to and could possibly at any time change the detail within this policy by reproducing a new version and publishing on the website.

Customers will be informed of this in good time and before any changes are made. If you visit and continue to browse our website you will have been considered to have and are accepting the common practice defined within this privacy policy.

Personal information: What do we collect?
We collect a couple of types of information from you: We collect data that you give us, this includes email addresses, postal addresses, comments on our social
media sites or any other message you may send us. We utilise this information to manage your request and never share this information with anyone outside of
our business. Information your web browser gives us, such as your computer’s IP address, your local city area and your screen size.

We also monitor use of the website by you, which pages you visit and the length of time you spend on them. We deliver this information to “Google Analytics” service so that we can effectually measure how good our website is at providing you with the information you’re looking for.

How we use cookies
‘’Cookies” are small files which your web browser transfers to your computer when you visit a site. These are widely used in order to make websites work, or to work more efficiently, as well as providing information to the owners of the site. Like many websites, we use cookies to help us monitor your use of our website. These cookies are used by Google Analytics so that we know when you’ve visited a series of pages.

We may use your personal information to enable contact to advise you about upcoming events, news and offers which may be of interest to you. You will receive any detail in the format(s) you have requested. We do not participate in any practices using cookies which identify you or your computer and we never share
personally identifiable information with those outside of our business.

We take all reasonable actions to protect all your personal detail. This protection applies to information stored in both electronic and hard copy form. You accept the innate risks of providing information over the internet.

Third party sites you are able to access through links on our website is provided for your information and convenience only.

Chillio is not responsible for content of or products offered on third party sites or their commitment to Privacy Laws.

Any third party link is not endorsed by Chillio Ltd, if you access a third party site, it is at your own risk.